Certus
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Privacy Automation & Workflow Implementation

Turning DSR, consent, retention and vendor-review processes into workflows your systems run for you.

What it is

The implementation of workflow automation — inside the tools you already use or a purpose-built privacy platform — for the repeatable, high-volume privacy processes that do not need to depend on a person remembering a deadline.

Why it matters

Privacy programmes that depend entirely on spreadsheets and institutional memory do not survive staff turnover, growth, or scrutiny. Automation is what makes a privacy office defensible at scale — every deadline tracked, every decision logged, without relying on someone's calendar reminder.

What Certus does
  • Automate DSR intake, identity verification routing, and SLA tracking with escalation alerts.
  • Build retention and deletion workflows tied to your data classification model.
  • Integrate privacy workflow tooling with your existing ITSM, CRM or ticketing systems, including ManageEngine ServiceDesk Plus where relevant.
  • Instrument every workflow with audit logging that stands up to regulator or auditor review.
What you receive
  • Configured, working automation for at least your highest-volume privacy processes
  • Integration with existing IT service management and ticketing tools
  • Dashboards giving DPOs real-time visibility into open obligations
  • Documentation and training so your team can extend the automation independently
Typical timeline

6–10 weeks depending on the number of workflows and systems integrated.

Who this is for

DPOs, IT leaders and Heads of Risk who have the process defined but need it to run without manual chasing.

How this differs from a generic consultancy

Most consultancies stop at the policy or the process map. We configure and ship the actual workflow, in your actual tools.