Data Subject Request (DSR) Management
The workflow, tooling and SLA discipline to handle access, correction and deletion requests without scrambling.
The end-to-end operating process for receiving, verifying, fulfilling and logging data subject requests — access, correction, deletion and objection — within the timeframes PDPL requires, across every system that holds personal data.
A single mishandled DSR — missed deadline, incomplete disclosure, or a response that leaks someone else's data — is one of the fastest ways to turn a routine request into a regulatory complaint. Most organisations discover their DSR process doesn't work the first time a real request arrives, under time pressure, with legal watching.
- Design the intake, identity-verification and fulfilment workflow across legal, IT and business owners.
- Build the system-of-record to track every request, deadline and decision with a full audit trail.
- Train the people who will actually triage requests, including edge cases and refusal grounds.
- Run a live simulation before go-live so the first real request isn't the first test.
- —A documented DSR standard operating procedure with clear RACI
- —A working DSR intake and tracking workflow, built into tools you already use
- —Response and refusal templates reviewed against PDPL requirements
- —A trained internal team, plus 90 days of Certus oversight on live requests
4–6 weeks to design and implement; ongoing managed support available.
DPOs, Compliance Analysts, Legal and Customer Operations teams who own the moment a data subject actually exercises their rights.
We don't stop at a policy document. We build the operational workflow and stay until your team can run it under deadline pressure without Certus in the room.
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